Service Technology and Innovation

Catalog description

As service organizations create, adopt, and integrate technologies; hospitality professionals need to make critical decisions involving technology. This course exposes students to the various technologies available, features and functionality, and cost-related issues. Furthermore, students will learn about the impact of technology in the customer experience. Students will be encouraged to develop new ideas and concepts related to technology in the service sector. Emphasis will be placed in the technologies that can improve customer experience and improve operational efficiencies in the travel, hotel, restaurant, events, sports, ad entertainment industries. This course will equip students to make key decisions regarding the selection and implementation of technology in the service industries.