Talent Management For Service Industries

Catalog description

Service organizations are labor-intensive, requiring effective talent management to be successful. Managers must be able to attract, develop, motivate, and retain employees to deliver exceptional service. Building on leadership skills and management principles, this course will emphasize the strategic role of human resource management with topics that span the lifecycle of a job (e.g., recruitment, selection, training, performance management, compensation, etc.). Students will explore the science behind effective talent management, developing knowledge and skills that will prepare them to manage a growing and diverse workforce. Course Learning Outcomes 1. Explain the importance of the various elements of strategic human resource management and their contribution to organizational performance. 2. Critique human resource practices by applying theories and research. 3. Create solutions that would address current human resource issues in service industries such as associate engagement, diversity, ethics, and employee well-being. View Class Schedule