Leading For Success In Service Industries

Catalog description

Effective leaders possess knowledge of organizational behavior and skills which provide the capacity to enhance organizational performance. Drawing upon leadership and organizational behavior theories, this course will provide students with the tools necessary to lead teams in service industries. Areas of focus include understanding individual differences and team dynamics, motivating and developing employees, effective decision-making, communication, influence, diversity, and leading change. This course will include preparation for a leadership development certificate, such as the Dale Carnegie Leadership certificate, to be earned upon successful completion of the course. Course Learning Outcomes 1. Describe the basics of human behavior in organizations, including individual and group behavior. 2. Explain organizational behavior issues, theories, and their impact on organizational dynamics. 3. Demonstrate the skills and attributes of effective leaders. 4. Explain how leadership affects the overall functioning of an organization. View Class Schedule