Navigating Difficult Conversations in Business and Beyond

Catalog description

Learn the skills to navigate difficult conversations that arise in personal and professional settings. Whether it’s resolving team conflicts, giving constructive feedback, repairing a rift at work or at home, or addressing tough organizational challenges, this course equips you with the tools to communicate effectively and build stronger relationships. You’ll explore key concepts, strategies, and research on managing emotional triggers and handling high-stakes conversations. Through readings, discussions, and role-playing exercises, you’ll gain confidence in identifying what makes conversations succeed or fail, preparing for tough talks, and improving your ability to foster positive outcomes in work, relationships, and communities.