Operations and Supply Chain Management

Catalog description

This course covers business operations, the processes that transform inputs into the production and delivery of finished goods and services. It will cover both managerial insights and analytical skills for designing, analyzing, and improving the operations process and supply networks. The topics include performance metrics of operations processes, process flow analysis, queueing analysis for service systems, six sigma quality, inventory models, and supply chain management. Case studies and experiential exercises will be used to illustrate the concepts, and Microsoft Excel will be used for hand-on practice.