Alternative Dispute Resolution

Catalog description

Disputes occur in all workplaces and business settings. Effective HRM and employee /labor relations managers need to understand how and why these disputes occur and how they can be resolved. This course examines the causes, consequences, and dynamics of dispute in the workplace and business settings; the role of ADR methods in dealing with such disputes, the design of ADR policies and procedures, and provides instruction in the successful use of negotiation, mediation and arbitration methods.