Modern Operations and Innovations in Hospitality and Tourism

Catalog description

Capstone course for the Hospitality Management Option, interrelating and applying strategic management and innovation concepts to hospitality and service organizations. Cases from hotel companies, restaurant chains, and other tourism or service-related businesses, supplemented by economic and other published information from the industry, are used as departure points for class discussion. Students will apply knowledge gained in the course in a simulated hospitality environment. This course presents the principles of organization, management and decision models applied to the tasks and challenges of hospitality operations. The class involves developing an understanding of the techniques of problem solving (including planning, organizing, staffing, communication, directing and controlling operations). Students will analyze various types of industry data and make strategic inferences based upon that analysis and based on a comprehensive understanding of bench marking and performance reports. Students are offered to receive the designation of Certified Hotel Industry Analyst (CHIA).