Management of Customer Services and Experiences

Catalog description

The course Management of Customer Services and Experiences Serves as the introduction into the Option Hospitality Management off the BSBA Program at Paul College, UNH. This course is designed to integrate fundamental management principles and techniques in service management, related consumer behavior and experiences. The course touches upon all aspects of service operations and management including service design, service operations, service management and customer behavior. The course will integrate service forecasting techniques, (online) marketing and sales, production delivery systems, service encounters, technology, purchasing, inventory management, human resources, scheduling, productivity and quality issues and its management. In addition to sanitation and safety, product planning, costing, and customer service delivery. Microcredentials may be offered.