Conflict Management and Negotiation Strategies Credits: 3

Catalog description

This course explores the nature of successfully managing conflict in organizational settings, as well as the skills needed to be an effective negotiator. In this course, students will learn the difference between functional and dysfunctional conflict, how to stimulate functional conflict, various styles for managing conflict, ways to identify the desired outcomes of conflict, how to prepare for negotiations, various dispute resolution techniques, and the characteristics of effective negotiators. The course uses a variety of tools - readings, case studies, videos, and guest speakers - to engage students in real business scenarios related to managing conflict and negotiation strategies.