Management of Service Operations

Catalog description

Managing services, especially the operation's activity in service firms. Includes determining the service package, forecasting service demand, managing demand, capacity analysis and management, scheduling, cost control, service quality, and human resource management. Standardization, franchising, and service automation addressed. Credit Hour s : 3 Prerequisites or Corequisites: MANGMT 3000 , MANGMT 3000H , MANGMT 3000HW , or MANGMT 3000W . Individual sections may be restricted to business students only