Hospitality Quality Management

Catalog description

This course explores how quality is determined and maintained within the hospitality industry. Students will learn how quality is standardized in events and in food, beverage, and hotel services. They will also study how quality is measured and maintained in products and services. The course will be taken following HM 255, Customer Service Experience, to build students¿ understanding of how to meet clientele demands and then exceed expectations through quality management. Pre-reqs: HM 255