HOUSEKEEPING MANAGEMENT

Catalog description

Nothing sends a stronger message than cleanliness in a hospitality operation. No level of service, friendliness, or glamour can equal a guest's sensation upon entering a spotless, tidy, and conveniently arranged room." This course can be a resource for any professional who makes daily housekeeping decisions, from planning and budgeting to supervision and delegating tasks. This course introduces the role of housekeeping in a hospitality operation. It emphasizes the importance of quality, challenges, management responsibilities, inventories, controlling expenses, and monitoring safety and security functions. Executive Housekeeping and Front Office Management are synonymous, sending a message of professionalism and quality. The Executive Housekeeping knowledge of this course is designed to provide important technical information for students to understand the day-to-day complexities of the housekeeping profession- from planning and organizing to budgeting to supervising and performing the work itself. The course's focus on the practical aspects of housekeeping is intended to promote the importance of how these two hotel industry segments must coexist to function properly.