FRONT OFFICE MANAGEMENT

Catalog description

Front Office Management presents a systematic approach to front office procedures by detailing business flow through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluating front office operations and human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel. Front Office management will help students understand, organize, perform, and evaluate the Front Office functions that are critical to a hotel's success. It examines complex relationships between hotel departments, technological advancements, and unique front-office strategies. This course provides crucial technical information to understand the day-to-day complexities of the front office profession- from planning and organizing to budgeting to supervising and performing the work. The Front Office oversees and connects a multitude of departments. The efficient management of front office procedures is imperative to the success of any lodging establishment.