CA 107Remarkable Dining Service

Catalog

This course enables students to take a hands-on approach to remarkable dining service. The practical lab portion of class takes place in a fully operational restaurant run by the Culinary Arts Department. Students are taught an updated look at table service, from setting up a dining room and taking guests' orders to executing wine and beverage service and handling customer requests. The class will cover Scripts for Service Scenarios throughout to help servers practice such real-world dining service scenarios as recommending a dish, taking reservations, dealing with special dietary or service requests, and even handling customer dissatisfaction with food or beverage. Students will perform proper service skills and functions of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. The class will cover relevant food and beverage service concepts such as training service staff, preparation for service, the importance of the initial front-door greeting, handling cash and credit transactions, styles of modern table service, and the relationship between the front and back of the house. This class takes place in the fully operational laboratory setting of the Culinary Arts restaurant where students will perform remarkable dining service techniques with actual customers.