Design Thinking for HR

Catalog description

While quantitative analytics can provide strong insights to aid in decision making in the HR function, there are many questions that can only be identified and examined through the use of more qualitative techniques. This course draws on concepts, models, and tools from design thinking as a means to help students think about qualitative approaches for understanding and solving important HR and people related challenges in organizations. Specifically, the course will cover how to ask testable questions, collect and analyze qualitative data, create and test protypes, and assess best fitting solutions for addressing key employee experience challenges. Students will have the opportunity to apply the tools throughout the semester in the context of an action learning project. (MHA-EL)