Quality Management and Productivity

Catalog description

BUS 9131 is a case study-based course to evaluate Quality Management and Operational Excellence Frameworks that helped companies with developing core competencies to achieve market leadership positions in their respective industries. We will survey approaches to TQM in various industries and apply concepts of Quality as defined by external and internal stakeholders. The course will conclude with infamous case studies where this went terribly wrong, and learn how these failures reshaped corporate responsibility and legislation.