HRM 104Frnt Office Operations

Catalog

This course identifies the principles of the organization and opertion of public lodging facilities. It covers in detail various management systems at the front desk and behind the scenes. It examines the types of communications betweem the front office and other departments. Managerial reporting,budgeting,modern technology, customer service skills and future trend discussions are incorporated each session. The course examines the symbotic relationship between the front office and the rest of the hotel.