Healthcare Operations Management

Catalog description

Healthcare organizations operate in one of the most complex service environments, balancing quality of care, patient safety, financial sustainability, regulatory compliance, and operational efficiency. This course examines the principles and practices of healthcare operations management, focusing on how healthcare leaders can improve organizational performance while delivering high-quality, patient-centered care. Students will learn to analyze healthcare processes, optimize resource utilization, improve patient flow, manage capacity, implement quality improvement initiatives, and apply data-driven decision-making to healthcare operations. The course emphasizes managerial decision-making and strategic problem-solving through real-world healthcare cases.