Driving Performance through Business Insight

Catalog description

To lead effectively, new managers must understand the business behind their work. This course builds core business and financial acumen, empowering managers to think like owners and make informed decisions that drive results. Students will learn the fundamentals of financial and operational performance, explore different types of KPIs (financial, operational, and mission-driven), and use the SMART framework to develop meaningful, measurable goals. The course also examines how to cascade KPIs from strategic objectives to departments, teams, and individuals, ensuring alignment across the organization. Students will learn how to use metrics to manage performance, avoid common pitfalls like vanity metrics or misaligned goals, and foster a culture of accountability and results.