IT Outsourcing and Partnerships

Catalog description

This course introduces the fundamentals of outsourcing information technology and business process activities. The course incorporates the outsourcing lifecycle including identifying needs, mapping activities and processes, establishing metrics and service levels, crafting the statement of work and contract, identifying and selecting vendors, conducting negotiations and finalizing contracts, managing and governing outsourcing relationships, and monitoring services and vendor performance. This course has a fee that is non-refundable once the term begins.