QUALITY ISSUES IN OPERATIONS

Catalog description

Course focuses on qualitative and quantitative techniques used to study and improve quality of operations in manufacturing and service organizations covering topics such as quality philosophy, statistical process control (SPC), acceptance sampling, tools for quality improvement, product and process design. The role of quality in the entire cycle including product/ service design, development, production, delivery, and customer support is emphasized. PREREQ: MUST BE ADMITTED TO A COBE GRADUATE DEGREE OR CERTIFICATE PROGRAM