ISCM 7700

Customer Relationship Management

University of Wisconsin-Platteville · UGRD · Fall 2026

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Customer Relationship Management (CRM) is a business strategy that aims to understand, anticipate and manage the needs of an organization's current and potential customers. This course will introduce critical concepts and methods such as customer value, customer asset value, CRM vision and strategy. Components: Class Prereqs/Coreqs: P: ISCM 7100 Typically Offered: Spring

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Class #wisconsin_platteville-1740Fall 2026UGRD3 credits
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