Vet Business Proc/Office Mgmt

Catalog description

This course will introduce learners to the expectations of veterinary nurses including: veterinary medical records, admitting procedures, and record maintenance via hands on experiences. It will cover basic bookkeeping skills, inventory control measures, marketing, scheduling, interpersonal communication, phone etiquette, professionalism, working with difficult owners/animals, and the use of computer software specifically designed for use in veterinary clinics and hospitals.