Quality Improvement for Healthcare Leaders

Catalog description

This is an integrative course designed to help leaders diagnose, measure, analyze, and lead and facilitate improvements in healthcare settings. Topics include the opportunity for and drivers of quality improvement in healthcare, the cultural challenges in healthcare settings, a review of commonly used improvement frameworks and principles (including Lean and Highly Reliable Organization), and a review of quality improvement tools and their use (including process mapping, Pareto chart, driver diagram, PDSA cycles, etc), and project implementation and sustainment. Also covered are strategies to overcome leadership challenges specific to quality improvement. Case studies are integrated throughout the content.