Plant Tours in Business Process Management.

Catalog description

This course presents fundamental concepts and state of the practice of business process management (BPM) for improving companies' performance and gaining competitive advantages. Specific topics include: process design, planning, control, and improvement, process flow measures and analysis, process flow variability management, and lean operations. This class is a plant-tour-based class, and the instructor will take students to visit the local factories to view how companies use BPM practices to achieve optimal performance.