Workplace Perform Improvement

Catalog description

Section information text: In this course, students survey the research, models, and issues associated with improving human performance in workplace settings. They explore methods and techniques for recognizing and analyzing performance gaps, conducting needs assessments, determining appropriate instructional and performance support interventions, and measuring the results of implemented solutions. They engage in assignments that emphasize how to determine whether instructional or other performance support interventions are appropriate for addressing identified needs. Students also use results from analyses to inform the design of job aids, instruction, and other performance support systems.