Managerial Coaching in Health Care

Catalog description

Health Care Organizational success is dependent on the ability of their leaders to engage in challenging conversations with other leaders and staff on a daily basis. The preferred method of dealing with challenging behaviors and difficult conversations in health care is through avoidance, a very ineffective method. Participants will understand their own preferred method of managing difficult behaviors and conversations, identify their triggers to conflict, and behaviors that escalate and de-escalate emotions during difficult conversations.