Process Management and Quality Control.

Catalog description

Semester course; 3 lecture hours. 3 credits. Prerequisite: SCMA 320 . Enrollment is restricted to students who have completed at least 54 credit hours (junior standing). Critical concepts of process management from quality management and Six Sigma; service quality; systems thinking; process improvement strategy and methods; fact-based decision-making; collection and use of data in improvement projects; introduction to data analysis tools and techniques; statistical process control.