Human Resource and Customer Relationship Management for Nurse Leaders.

Catalog description

Semester course; 3 lecture hours. 3 credits. Prerequisites: NURS 508 and NURS 609 . Corequisite: NURS 613 . This course examines the role of human resource management in health care and nursing organizations in meeting the challenge of continually improving patient care services. Students will gain an understanding about strategies useful to empower, motivate, hire and retain nursing talent. The course discusses topics in HR management appropriate for nurse leaders and frontline managers such as nursing workforce training, competencies, performance appraisals, recruitment and retention, and progressive disciplinary approaches. HR concepts about workforce capabilities and employee satisfaction will be discussed in relation to their association with patient satisfaction and health care delivery outcomes.