Empathy.

Catalog description

Semester course; 3 lecture hours. (delivered online, face-to-face or hybrid). 3 credits. Prerequisite: MASC 203 , MASC 204 or MASC 285 with a minimum grade of C. Focuses on managing client accounts, team management, group dynamics, negotiating and presentation skills. Students learn how to persuade through understanding of others, including how to make smarter decisions, spark innovation and solve problems more quickly, and how to create a culture of candor, trust, resilience and accountability in clients and in coworkers.