Communication Strategies in Health Services.

Catalog description

Semester course; 3 lecture hours (delivered online, face-to-face or hybrid). 3 credits. The course explores the principles of effective communication in health services. Students will discuss the tenets of relationship-centered care and how communication promotes healthy interpersonal relationships between their clients/patients, their colleagues and within themselves. Students will learn key communication techniques to help develop rapport and relationships. Students will also have an opportunity to engage in working through conflict resolution and facilitating challenging and sensitive conversations.