IT Help Desk

Catalog description

This course prepares students for IT help desk roles by focusing on customer service skills and technical knowledge. Students will learn active listening, communication, problem-solving, decision-making, stress management, time management, and teamwork. Also included: IT trends regarding PCs, operating systems, cloud computing, virtualization, network troubleshooting, Linux, and Apple Mac OS. Through case studies, projects, and hands-on activities, students will apply these skills to real-world scenarios.