Total Quality Management. ((3 Credits))

Catalog description

Prerequisite(s): MGMT 3450 and University Advanced Standing Teaches universal principles of total quality management (TQM), as defined by continuous improvement, employee involvement, and customer satisfaction. Considers the quality of every aspect of the process that produces the product or service. Covers quality dimensions, continuous improvement, failure prevention techniques, the seven tools of quality, and lean six sigma. Lab access fee of $13 for computers applies. Software fee of $40 applies.