INFORMATION TECHNOLOGY SERVICE MANAGEMENT

Catalog description

Study on the fundamental processes that involve the support and provision of IT services (ITSM), through the Information Technology Infrastructure Library (ITIL). Emphasis on essential strategies; in the life cycle of service management, service design, service transition, service operation, and continuous service improvement through IT. ITIL provides a comprehensive, consistent, and coherent framework of best pract ices for IT Service Management (ITSM), which promotes a quality approach for achieving business effectiveness and efficiency in the use of information systems.