Supply Chain and Operations Management

Catalog description

To achieve a competitive advantage, firms must thoroughly understand the complex processes underlying the manufacturing of products as well as the delivery of services. This course provides students with concepts, tools, and techniques to design, analyze, and improve the operational capabilities of organizations and supply chains. We will look at the operations function in both manufacturing and service industries and investigate how it can provide a competitive advantage along the dimensions of cost, quality, delivery, and flexibility. We will then look more broadly at the importance of coordination and risk mitigation for supply chains. The course will introduce several key topics in operations and supply chain management that are essential to any organization. Operations management is largely based on statistics. Consequently, we will devote a substantial amount of time to mastering analytical methods. The deeper issues surrounding operations and supply chain strategy and ESG implications, however, must be addressed through a broad and conceptual approach. Hence, this course will provide a mix of quantitative and qualitative treatments of the subject using lectures, case discussions, articles, instructional games, and exercises.