- Facilitating the Customer Experience Units: 3

Catalog description

Create unforgettable guest experiences in the fast-paced world of hospitality. Learn how to design and deliver standout customer service that leaves a lasting impression. Dive into the psychology behind customer interactions, explore the art of experience design, and learn how to enhance every touchpoint of the guest journey. Whether you're aiming to work in hotels, restaurants, or events, this course equips you with the skills to elevate the customer experience and stand out in the industry.