Front Office Oepration In Sport ((3 Credits))

Catalog description

This course will examine the various organizational structures and business practices employed by a 'front office' in the sports industry. Students will examine the interaction of revenue production (both traditional and non-traditional). A study of a systematic front office lodging procedures and operations, including identification and duties of the front office staff, guest relations, front office salemanship, room procedures and handling of cash/credit transactions. Topics include ticket collection, tecket/guest list, guest satisfaction, occupancy and revenue managment, security, interdepartmental communications, and related services.