Performance Management

Catalog description

This course emphasizes measuring and managing performance for the high performing enterprise. The key competitive advantage in today’s globalized world lies, not in technology and products, but in its people and their collective performance. Students will learn the process for operational excellence by examining the design and implementation of a results-driven work structure. The course discusses the importance of efficient workflow, control of operational standards, alignment with key performance metrics, rewarding results, and engaging workforce behavior to achieve high-performance. TSI Restriction(s): , Math