Service Operations Management. (3-0) 3 Credit Hours

Catalog description

This course is designed to provide an in-depth examination of operations management practices in service-oriented environments. The subjects introduced include topics from operations management, logistics, marketing, economics, and management demonstrated in a broad spectrum of service organizations. The course looks at strategic concepts in modern service management and presents analytical tools for business decision making. Topics include, but are not limited to, service quality, process design, facility location analysis and site selection, waiting line models, inventory management in services, demand forecasting, workforce scheduling, learning curve models, overbooking, service supply chain, and integrated service operations management. (Formerly MKT 4353 and MS 4353. Credit cannot be earned for more than one of the following: MS 4353, MKT 4353, and SCM 4353 .) This course has Differential Tuition.