Mgmt of Service Operations

Catalog description

Management of service Operations (3-0) The major concepts of service, the design and implementation of service systems, the operational issues, and the tools for managing a service operation are covered to provide understanding of the broader role of service at both the service and goods firms. Service strategies, service quality, and other emerging service issues are discussed. Special attention will be given to service operations in maquiladora environment. Restricted to majors: BSAD, CIS, CS, EECE, GENB, OSCM. Prerequisites: OSCM 5308 or equivalent with a grade of "C" or better.