Measuring Training Effectiveness and ROI

Catalog description

This course examines systematic approaches to evaluating training effectiveness and calculating return on investment (ROI) in organizational learning initiatives. Students will master comprehensive evaluation frameworks, including Kirkpatrick's Four Levels of Training Evaluation and Phillips' ROI Methodology, while developing practical skills in both quantitative and qualitative measurement techniques. The course emphasizes hands-on application of learning analytics tools, balanced scorecard approaches, and predictive modeling techniques to measure training impact. Students will learn to develop key performance indicators (KPIs), establish measurement benchmarks, and create evaluation instruments that align with organizational objectives. Through case studies and applied projects, students will design evaluation strategies, implement data collection methods, conduct statistical analyses, and create data visualization tools to communicate results effectively to stakeholders.