Operations Management

Catalog description

Credits 3. 3 Lecture Hours. Organized around the types of tactical and operational decisions made by health care operations managers; tactical decisions are medium- and long- term decisions that together determine the processes by which health care services are produced and delivered, while operational decisions are short-term decisions concerned with utilizing resources to meet the objectives of the organization in an efficient manner; building on a “system-based” approach to the health care environment, analytical tools are examined to aid problem solving and decision-making in health care organizations; spreadsheets used to ease computational work, facilitate analysis and aid in the presentation of results; examination of operational decisions through a combination of lectures, problem sets, organizational analysis and readings. Prerequisites: PHPM 617 and PHPM 631 .