Foundations of Data Analytics in Information Technology Service Management

Catalog description

Credits 3. 3 Lecture Hours. Development of knowledge and skills towards gathering, describing, and analyzing data, and using advanced statistical tools to make decisions on information technology service management, organization operations, and risk management, etc; instruction in processes used to identify, locate, analyze, and report on data sources both qualitatively and quantitatively; exposure to hands-on practical experience of some advanced data analytic skills, including statistical inference, time series analysis, Monte Carlo simulation, and optimization models, etc. Prerequisites: Grade of C or better in STAT 201 ; junior classification; or approval of instructor.