Introduction to Information Technology Service Management

Catalog description

Credit 1. 1 Lecture Hour. Framework of processes and best practices used to manage a modern Information Technology (IT) service organization using specific IT service management principles promulgated via the ITIL framework; framework of best practices for delivering IT services; offers optional ITIL Foundations certification examination; passing of this industry standard credential assesses the student’s understanding of IT service management practices and is foundational to understanding higher-level service management problems.