Workplace Conflict/Resolution

Catalog description

This is an upper-division course that examines the nature of conflict in the workplace and at home. This includes what causes it; what its effects, benefits, and costs are; what can be done to maximize the benefits (engage in constructive conflict); and, to limit the costs (prevent, manage, and resolve destructive conflict). This course will not only explore the traditional theories of people management and conflict resolutions, but will also focus on aiding students in the development of their own personally-centered approaches to conflict management and negotiation in their professional environment.