Introduction to Automotive FixedOperations

Catalog description

Course will cover automotive service consulting and management operationalprocedures for different types of service facilities. Emphasis will focus on thetasks and duties of each member of the service team including the serviceconsultant, technicians, and parts specialists. Topics will include customerrelations from the initial contact to the presentation of the invoice, real-world workenvironment challenges, feature-benefit selling strategies, legal issues,warranties, campaigns and recalls. Job performance systems most commonlyused by service teams in today's automotive facilities will be studied. The courseis aligned to the tasks identified by the Automotive Service Excellence (ASE C1)for the Automotive Service Consultant Certification. (3 hrs. lecture) Prerequisite:AUT105.