Organizational Conflict Management

Catalog description

This course is a classroom simulation that will serve as an experiential opportunity for developing practical skills to prevent and manage everyday workplace (and personal) conflict, and for learning effective tools for resolving disputes. Students will develop conceptual understanding of the psychological and behavioral dynamics of interpersonal, intergroup, and systemic conflict in an organizational context. Students will develop practical skills and acquire effective tools for resolving such conflicts both as a principal party (one who is personally involved in a dispute) and as a third party (one who mediates conflict between others).