CIT 232
Help Desk Operations
Southcentral Kentucky Community and Technical College · UGRD · Fall 2026
1 section1 open now
Catalog description
Introduces a variety of tools and techniques to provide user support in help desk operations. Explores help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations and software, needs analysis, facilities management, and other topics related to end user support. Lecture: 3.0 credits (45 contact hours).
Sections
Current meeting, instructor, credit, and enrollment details
10Z1
28 openSeats: 7/35 seats Last recorded: Aug 15, 2026, 5:54 PMClass #85032Fall 2026UGRD3.00 credits
28 available7 enrolled35 capacity
- Days & times
- TBA
- Meeting dates
- 2026-08-17 - 2026-12-13
- Location
- Online
- Instructor
- Phillip Woosley
Section notes
Instructional method: INTERNET; BW
Details checked 3 hours agoSeats checked 3 hours ago
Class numbers and section codes come from the registrar.
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