HOTEL OPERATION FRONT OFFICE AND HOUSEKEEPING

Catalog description

This course presents the student with an in-depth analysis and study of the major components of the room’s division within a hotel at a managerial level. Emphasis is placed on the administration of the housekeeping and front office areas, linking theory with real world problems and solutions, and multidimensional teaching strategies to encourage the competences of critical thinking, communication, technology and innovation. This approach challenges students to identify the issues central to complex management problems, understand the structure of department resources, and harness those resources to solve problems in the workplace developing the ethics, diversity, and information skills competencies. Current topics in the division are explored, such as security and lost prevention, as well as elements of risk management. Instruction is primarily textbook driven with accompanied online lectures and online classroom weekly discussions.