Negotiation, Conflict Resolution and Peacebuilding in the Workplace

Catalog description

Unit: 1.5 Hours: 27 lecture Develop skills necessary for effective conflict resolution and confrontation management in the workplace. Explore resolution styles, and negotiation techniques, understand the nature, causes, and levels of conflict in the workplace. Learn practical techniques for resolving or managing conflict in positive ways; and apply cross-cultural approaches to promote workplace civility and peacebuilding. (CSU)